About Us

At our company, we're dedicated to revolutionizing the hospitality industry by providing innovative technology solutions to our clients. With a customer base of 17,400+ hotels and other accommodation providers in 38 countries, our products not only transform the daily work of thousands of employees in the hospitality industry, but also redefine how people travel.

We are a trailblazing travel tech company committed to redefining the future of travel. At our core, we value innovation, teamwork, and a relentless pursuit of excellence.

Joining our team means stepping into a world of limitless possibilities where you can shape the next generation of hospitality technology.

We are combining our deep knowledge of the hospitality and travel industry with our passion for technology and applied science.

Our diverse, passionate, and dedicated team is at the forefront of creating solutions that enable our customers to remain competitive while enhancing the guest experience.

About the Team

Our dedicated team is currently composed of highly skilled professionals and we are poised for significant expansion. By joining our team, you will be at the forefront of a transformative journey, one that empowers you to create cutting-edge tech products in the hospitality and travel industry. These innovations will not only revolutionize the daily operations of thousands of hospitality industry employees but also reshape the very essence of travel for people across the globe.

About the role

We are seeking a highly motivated and organised Integration Support Specialist to join our dynamic team at webhotelier | primalres, a leading travel tech company. In this role, you will play a pivotal part in supporting and enhancing our integration process, acting as a bridge between technical teams, integration partners, and internal departments. Your expertise will be essential in providing technical guidance, managing integration-related tasks, and ensuring the smooth execution of integration projects.

Key Responsibilities evolve around:

Integration Project Coordination & Support:

• Assist in managing and overseeing new integration projects, ensuring they are executed on time, meet technical requirements, align with business objectives, and that all integration activities (including timelines, stakeholder communication, and resource allocation) are coordinated to meet milestones, while also identifying opportunities to optimise and streamline integration processes.

Quality Assurance & Improvement:

• Monitor and improve the quality of existing integrations to ensure their overall correctness and efficiency by identifying potential enhancements and working with partners and internal teams to implement updates or optimisations and resolve quality-related issues.

Technical Guidance, Support & Troubleshooting:

• Provide technical guidance and support to integration partners, ensuring seamless communication and effective troubleshooting of integration-related issues, and work closely with the setup & support teams to investigate and resolve complex or technical issues, which may require deeper product knowledge or further troubleshooting, either independently or with assistance from the development team.

Cross-Department Collaboration:

• Serve as the intermediary between the integration team, product development, setup & support teams, and other departments, ensuring efficient communication and escalation of issues, and collaborate with the development team to break down and resolve application/product-level issues, facilitating smooth execution of integrations and successful implementation of new features or updates.

Feature Request Coordination and Issue Escalation & Follow-up:

• Collaborate with internal teams to gather and prioritise feature requests, ensuring new integration and product requirements are communicated effectively to the product development team, and verify, log, escalate, and follow up on issues, requests, and improvements that require assistance from the development team, ensuring proper tracking and timely resolution.

Product Knowledge Transfer & Mentorship:

• Obtain and maintain an in-depth understanding of our products' functionality, features, and capabilities, and transfer this knowledge to the setup & support teams, mentoring them on best practices, troubleshooting methods, and product knowledge to enhance overall team performance.

Knowledgebase Management & Process Improvement:

• Maintain and update the knowledge base with relevant information, ensuring documentation is comprehensive, up-to-date, and accessible to all teams, and identify and deliver improvements to the knowledge base, support processes, and tools to enhance efficiency, accuracy, and overall support quality.

Why Join Us:

At webhotelier | primalres, you will have the opportunity to work in a fast-paced, innovative environment where your technical expertise and collaboration skills will directly impact the success of our integration projects. We offer competitive compensation, opportunities for growth, and a supportive team atmosphere.

Requirements

The ideal candidate would possess:

• Experience: 1+ years in a technical support, project coordination, or integration-related role, preferably in a travel tech or SaaS environment.
• Technical Skills: While this is not a programming-focused role, a basic understanding of technical concepts and how integrations work is essential.
• Strong Communication Skills: Excellent verbal and written communication skills in both English and Greek, with an emphasis on English, as you will be working with international teams and partners. Clear and effective communication is critical in both technical and non-technical contexts.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
• Organisational Skills: Detail-oriented with excellent multitasking abilities, able to manage multiple tasks and prioritise effectively.
• Team Player spirit: Collaborative, adaptable, and proactive in working across various departments to meet business objectives.

Preferred Qualifications:

• Familiarity with APIs, data formats (such as XML, JSON, etc.), integration processes, and troubleshooting technical issues.
• Experience with web technologies and various testing tools/frameworks (e.g. Postman) for validating integrations and ensuring the correctness and efficiency of integration processes.
• Familiarity with the travel industry or travel technology.

Benefits

• Attractive salary package with performance-based bonuses.
• Coverage under the company’s collective health insurance plan.
• Opportunity to work alongside experienced people with deep knowledge.
• Continuous professional development and training.
• Personal growth opportunities and career development plan.
• Friendly, modern, and dynamic work environment.